|
Help Overview
Please take a moment to read through our help options to see which best meets your
needs.
Your question may be answered in our Common Technical Questions
or on the FAQ page.
Login and Registration Help
If you have forgotten your JASON Mission Center password, you can reset it yourself
using the forgot password tool.
If you have forgotten your username, please use our username
retrieval tool to have it sent to your registered e-mail address.
If you are responsible for ensuring that JASON works within your school's network,
or if you are having technical difficulty accessing our site or features within
our site, please refer to our Technical
Checklist.
If you have a general question about JASON or any of our curriculum products, please
e-mail info@jason.org or call 888-527-6600.
If you have a question about any of our Professional Development offerings, please
e-mail pr@jason.org.
If you have a technical question about this Web site or accessing the JASON Mission
Center, please read through the common questions below. If none answer your issue,
please use our support request form (fastest response), e-mail help@jason.org (fast response), or call the
JASON Mission Center Help Desk at 800-608-9578.
Common Technical Questions
How do I get to the JASON Mission Center (JMC)?
You can access the JASON Mission Center by logging in via the log in area in the
upper-right of this page. If you don't have an account, you can
register for free.
I've forgotten my JMC username or password!
You can easily reset your password by visiting our forgot
password tool or the forgot username tool.
If you continue to have difficulty please use the support request
form below.
I cannot log into the JASON Mission Center.
If you cannot log into the JASON Mission Center, please make sure you are using
the correct user name and password. You will see an "Invalid Username" or "Invalid
Password" message in the upper-right hand corner next to the log in button, if you
have entered either of these incorrectly.
If you are entering the correct username and password, and you still cannot log
in, please make sure that your browser is set to accept cookies. You can find instructions
on how to do this in our Technical Checklist
or in your browser's Help.
If you still cannot log into the site, please e-mail
help@jason.org and we will troubleshoot further for you.
What tech specs and plug-ins does the JASON Mission Center
require?
The minimum system requirements are a PC running Windows 2000 or higher or a Macintosh running Mac OS X 10.2 or higher. The computer must have at least 256 MB of RAM and 15 MB free hard-drive space; a connection to the Internet; and either Internet Explorer 6 or higher (IE 7 or higher for best experience), Firefox 1.5 or higher, or Safari 2 or higher. Cookies and JavaScript must both be enabled in your browser. Screen resolution should be set to 1024 x 768 or better. Adobe Flash 9, Apple Quicktime 7, and Adobe Acrobat Reader plug-ins are recommended for the best experience.
We recommend the following plug-ins for the best experience:
Where can I get more help about a particular tool or
topic in the JMC?
We ask that you log into the JASON Mission Center and access our Help pages there.
You will find more detailed information on using our tools and services.
Support Request Form
For the quickest response, please fill out the form below. Required fields noted
by asterisk (*)
|
|
|